Refund Policy

At Natalie Pillai Aesthetics, I am committed to providing safe, ethical and professional medical-led aesthetic treatments. Every client receives a thorough consultation to discuss their goals, expected outcomes, potential risks and treatment suitability before proceeding.

Treatment Refunds
Due to the nature of aesthetic treatments, refunds cannot be offered for treatments that have already been carried out, including where:
• You change your mind after treatment.
• Results differ from personal expectations.
• The treatment has been performed safely, appropriately and in line with the agreed treatment plan.
• Individual healing responses vary, and no medical or aesthetic procedure can guarantee identical results for every person.

Review Appointments
If you have any concerns following your treatment, please contact Natalie Pillai Aesthetics as soon as possible.
Where clinically appropriate, a review appointment, follow-up treatment or another suitable resolution will be offered before any refund is considered. Your wellbeing and satisfaction are always my priority.

Skincare Products
Unopened retail skincare products may be returned within 14 days of purchase with proof of purchase.
Opened or used products cannot be refunded unless they are faulty or required under UK consumer law.

Booking Fees
All booking fees are non-refundable.
Where sufficient notice is given in line with the Cancellation Policy, your booking fee may be transferred to a new appointment.

Your Consumer Rights
Nothing within this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.