Clinic Policies

At Natalie Pillai Aesthetics, my policies are designed to ensure every client receives safe, professional and transparent care from the moment they book until their treatment journey is complete.

Please take a few moments to read the policies below before your appointment. They explain what you can expect, how appointments are managed, and the standards of care you will receive throughout your experience.

If you have any questions about any of the policies, please don't hesitate to get in touch.

Service 1

This is the space to describe the service and explain how your customers or clients can benefit from it. It’s an opportunity to add a short description that includes relevant details, like pricing, duration, location and how to book the service.

Consultation Policy

Learn what to expect during your consultation, including fees, assessments and personalised treatment planning.

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Refund Policy

Find out how refunds are handled for treatments, products and exceptional circumstances.

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Booking Fee Policy

Information about your £25 booking fee, how it secures your appointment and when it can be transferred.

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Complaints Policy

Learn how to raise a concern and how Natalie Pillai Aesthetics will investigate and resolve complaints fairly and professionally.

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Cancellation Policy

Understand our 48-hour cancellation notice period, late cancellations and missed appointment policy.

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